Privacy Policy

Eyebrook Wild Bird Feeds Privacy Policy

We are committed to protecting privacy, while at the same time providing a continually improving service. While we do collect personal information about you and others visiting our website, all such information will be collected with your consent and we promise never to release your details to any outside company for mailing, marketing or any other purpose.  All such information is held on secure servers.

GDPR

We comply fully with all GDPR and consumer legislation, and we’ll treat all your personal information as fully confidential. We use reputable third-party banking and distribution institutions on a lawful basis for the processing of your orders (Worldpay, Pay360, Stripe & Paypal).  They receive the information needed to verify and authorise your payment card and to process your order.  All such organisations are under strict obligation to keep your personal information private.

Third Party Providers

We use the following third-party service providers:

Onesixone, as our website provider

DHL, to distribute orders

Mailchimp & Mailpoet, third-party marketing automation platforms, to deliver our mail outs and newsletters.

We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our mail outs and newsletters.

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.  At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

What information do we collect, and why do we collect it?

Anonymous Information. We use a “cookie” or your IP Address to recognise your computer. Cookies are small pieces of information that are stored by your browser on your hard drive. They are perfectly safe and do not contain any personally identifying information. We use this information to customise and accelerate visitors’ experience with Eyebrook Wild Bird Feeds according to expressed preferences, and to track overall website usage patterns and statistics.  If you prefer not to accept a cookie you can turn this capability off on your browser.

If you join our subscribers list we will send you emails with offers. If you no longer wish to receive these then click on ‘unsubscribe’ at any time. We will stop doing so immediately and without question.

Your right to withdraw consent.

By using our website, you consent to the collection and use of your information by us. All changes to our privacy policy will be updated on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. You can enquire about the information that you have given us by contacting us.  Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest.

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Your details

You have the right to request a copy of any information about you that Eyebrook Wild Bird Feeds holds at any time and to have that information corrected if it is inaccurate. To ask for your information, please contact Eyebrook Wild Bird Feeds, Rectory Farm, Great Easton, Market Harborough, LE16 8SN.  To ask for your information to be amended, please update your online account, or contact sales@eyebrookwildbirdfeeds.co.uk